Growing the Business Under New Leadership

Since tribal knowledge is a barrier to sustainable, long-term growth, capturing it before the prior owners transitioned out of the company was a high priority. TMAC observed the identified key processes and documented standard operating procedures (SOPs) for these crucial administrative tasks. The SOPs included more than the simple step-by-step instructions. They also included the knowledge, tips, and tricks about the tasks that no one else had access to.  These SOPs were then used to train a new employee to continue with the efficiency and effectiveness required to maintain business operations. TMAC also conducted a capacity assessment that involved the collection and analysis of field data that served as real-life inputs to a computer simulation of the production process. From there, TMAC ran multiple scenarios to isolate the root cause of production bottlenecks when operating at elevated capacities. The output from the simulation provided a framework for increased production capacity, which aided in the growth of the company.